At ELAN DE AURA, we aim to deliver your orders safely, efficiently, and on time. This Shipping Policy outlines how and when your orders are processed and delivered.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Once your order is shipped, you will receive a confirmation message with tracking details.
Shipping Duration
Estimated delivery timelines may vary based on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or customs clearance.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Any additional customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Delivery Partners
We work with reliable third-party courier services to ensure safe and timely delivery of your orders. ELAN DE AURA is not responsible for delays caused by courier partners once the shipment is handed over.
Order Tracking
Once shipped, you can track your order using the tracking link provided via email or message.
If tracking details do not update immediately, please allow up to 24 hours.
Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate at checkout.
ELAN DE AURA is not responsible for delays or losses caused by incorrect or incomplete addresses.
In case of failed delivery due to customer error, re-shipping costs may apply.
Damaged or Lost Shipments
If your order arrives damaged or appears lost in transit:
Contact us within 48 hours of delivery.
Share your order number and supporting photos/videos.
We will investigate and assist you with a replacement or resolution as per our policy.
Contact Us
For any shipping-related questions or concerns, please contact:
📧 Email: info@elandeaura.com